This truth made my team and clients happier than I could ever imagine. My team was far more productive, and my clients were far more satisfied.
I soon discovered that many business owners are in the same place that I was, and they’d love to know how to have a happier and more productive workplace.
So, I went to CBS broadcasting and relaunched my radio show, to duplicate what I had discovered. This show aired in Washington D.C. and expanded to Raleigh-Durham, Charlotte NC, and Dayton, Ohio.
Almost immediately, business owners and leaders of automotive organizations approached me, asking if I would teach them how to increase their revenue and turn their people into highly productive, INTEGRITY DRIVEN ACTION MASTERS. As I assisted them in this process, customer satisfaction scores increased at a fantastic rate, and business owners were blown away with how fast this process bridged the pain stacking gap between the two opposed incompatible groups.
- Managers Relationships were Far Better with Their Employees.
- Service Advisors had Better Communication with Technicians. (Including Non-Verbal)
- Service Advisors & Customers Were Working Better Together.